Last Updated: 13 January 2026
Privacy Policy
Welcome to Gem City Locksmith! This Privacy Policy describes how Gem City Locksmith ("we," "us," or "our") collects, uses, and shares your personal information when you use our emergency locksmith services, visit our website at [Your Website URL, if applicable, otherwise remove], or otherwise interact with us.
At Gem City Locksmith, we are committed to protecting your privacy and handling your personal information responsibly.
1. Information We Collect
We collect various types of information from and about you to provide our emergency locksmith services and manage our business operations.
1.1 Information You Provide Directly to Us
We collect personal information that you voluntarily provide to us when you contact us for service, request information, or communicate with us. This may include:
* Contact Information: Your name, phone number, email address, and physical address where service is required. * Service Details: Information about the nature of your locksmith emergency (e.g., locked out, lost keys, broken lock, car lockout), type of property (residential, commercial, automotive). * Identification Information: When providing locksmith services, especially for property access or vehicle key replacement, we may request identification (e.g., driver's license, proof of address, vehicle registration) to verify your identity and authorization to access the property or vehicle. This is crucial for security and legal compliance. * Payment Information: If you make a payment for our services, we collect payment details such as credit card numbers or other financial account information. This information is processed securely through third-party payment processors. * Communications: Records of your correspondence with us, including phone call recordings (for quality assurance, training, and dispute resolution), emails, and messages through contact forms.
1.2 Information Collected Automatically
When you visit our website, we may automatically collect certain information about your device and browsing activity through cookies and similar technologies. This may include:
* Usage Data: Your IP address, browser type, operating system, referring URL, pages viewed, time spent on pages, and other clickstream data. * Location Data: General geographical location derived from your IP address.
2. How We Use Your Information
We use the information we collect for the following purposes:
* To Provide Emergency Locksmith Services: This is our primary use. We use your contact and service details to dispatch technicians, communicate estimated arrival times, perform the requested locksmith services, and ensure we have the necessary information for a successful service call. * To Communicate With You: To respond to your inquiries, provide service updates, send confirmations, and follow up on service calls. * To Process Payments: To complete transactions for services rendered. * For Security and Verification: To verify your identity and authorization to ensure the legitimacy of service requests and prevent unauthorized access to property or vehicles. This is a critical security measure for Gem City Locksmith. * To Improve Our Services: To understand how our services are used, gather feedback, and enhance our service delivery and website experience. * For Internal Operations: For record-keeping, billing, customer support, and administrative purposes. * For Legal and Safety Reasons: To comply with legal obligations, enforce our terms of service, protect our rights, privacy, safety, or property, and respond to lawful requests from public authorities.
3. How We Share Your Information
Gem City Locksmith does not sell your personal information to third parties. We may share your information in the following limited circumstances:
* Service Providers: We engage trusted third-party service providers to assist us with various business functions, such as payment processing, website analytics (e.g., Google Analytics), IT support, and customer communication tools. These providers are obligated to protect your information and only use it for the purposes for which it was disclosed. * Legal Compliance and Protection: We may disclose your information if required by law, subpoena, or other legal process, or if we believe in good faith that such action is necessary to comply with legal obligations, protect the rights, property, or safety of Gem City Locksmith, our customers, or the public. This includes sharing information with law enforcement or government agencies in response to a lawful request, particularly in cases involving suspected illegal activity or fraud. * With Your Consent: We may share your information with third parties when we have your explicit consent to do so.
4. Data Security
Gem City Locksmith implements reasonable administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include:
* Secure Data Storage: Storing digital data on secure servers with restricted access. * Encryption: Using encryption for sensitive data transmitted online, such as payment information. * Access Controls: Limiting access to personal information to authorized employees and contractors who need the information to perform their job functions. * Physical Security: Securing physical records in locked facilities.
While we strive to protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.
5. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site usage, and support our marketing efforts.
* What are cookies? Cookies are small text files placed on your device by a web server when you visit a website. They are widely used to make websites work more efficiently and to provide information to the website owners. * How we use cookies: We use cookies for purposes such as: * Essential Cookies: Necessary for the website to function correctly (e.g., enabling navigation). * Analytical/Performance Cookies: To collect information about how visitors use our website, helping us understand and improve its performance (e.g., Google Analytics). * Functionality Cookies: To remember choices you make and provide enhanced, more personal features. * Third-Party Cookies: We may use third-party services like Google Analytics, which also set cookies to collect information about your website usage. You can learn more about Google Analytics' privacy practices at https://policies.google.com/privacy. * Managing Cookies: Most web browsers allow you to control cookies through their settings. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. However, if you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.
6. Third-Party Services
We use various third-party services to support our operations:
* Google Analytics: We use Google Analytics to understand website traffic and usage patterns. Google's ability to use and share information collected by Google Analytics about your visits to our site is restricted by the Google Analytics Terms of Use and the Google Privacy Policy. * Payment Processors: When you make a payment for our services, your payment information is handled by secure third-party payment processors. We do not store your full credit card details on our servers. Their privacy policies govern the collection and processing of your payment data.
We encourage you to review the privacy policies of any third-party services you interact with.
7. Your Privacy Rights
Depending on your state of residence, you may have specific rights regarding your personal information under applicable US state privacy laws, such as the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), and other similar state-specific regulations. These rights may include:
* Right to Know: The right to request disclosure of the categories and specific pieces of personal information we have collected about you, the categories of sources from which the personal information is collected, the purposes for collecting the personal information, and the categories of third parties with whom we share the personal information. * Right to Correct: The right to request that we correct inaccurate personal information we maintain about you. * Right to Delete: The right to request the deletion of personal information we have collected from you, subject to certain exceptions (e.g., to complete the transaction for which the information was collected, to detect security incidents, to comply with a legal obligation). * Right to Opt-Out of Sale/Sharing: While Gem City Locksmith does not sell your personal information, you may have the right to opt-out of the "sale" or "sharing" of your personal information as defined by some state laws, if applicable. * Right to Non-Discrimination: The right not to receive discriminatory treatment for exercising your privacy rights.
To exercise any of these rights, please contact us using the "Contact Us" details provided below. We will verify your request and respond in accordance with applicable law.
8. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purpose of satisfying any legal, accounting, or reporting requirements. This typically means:
* Service request data and communication records are kept for a period that allows us to handle follow-up inquiries, process warranty claims, resolve disputes, and comply with legal obligations (e.g., tax records, business transaction records). * Website usage data collected via cookies is retained according to the cookie's expiration settings or as determined by Google Analytics policies.
When your personal information is no longer needed, we will securely delete or anonymize it.
9. Children's Privacy
Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete such information from our records as quickly as possible.
10. Updates to This Privacy Policy
Gem City Locksmith may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. We encourage you to review this Privacy Policy periodically for any changes.
11. Contact Us
If you have any questions or concerns about this Privacy Policy, our data practices, or if you wish to exercise your privacy rights, please contact us:
Business Name: Gem City Locksmith Address: 4 S Main St, Dayton, OH 45402 Email: info@gemcitylocksmith.com
